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Frequently Asked Questions
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Yes — sessions are confidential. We only share information without your consent when there is risk of significant harm or when required by law (see Safeguarding policy).
Evidence-based approaches including Cognitive Behavioural Therapy (CBT), Acceptance and Commitment Therapy (ACT), EMDR, family systems therapy, mindfulness-based interventions, and trauma-focused CBT.
Yes. We are trained in child- and youth-appropriate assessment and treatment, including IEP / 504 evaluations and parent coaching.
Yes. Video sessions use a HIPAA-compliant platform. You can join from My Telehealth in the client portal.
You receive a Good Faith Estimate before your first visit. We accept many insurance plans (see Insurance accepted).
If you are in immediate danger, call your local emergency services. Otherwise see our Crisis Resources page for 24/7 lines such as 988 (US), Samaritans 116 123 (UK / IE).
Yes — under HIPAA §164.524, GDPR Art. 15 and FERPA you can request copies of your records at any time. Use the Data Rights page.
We benchmark against the NHS IAPT six-week target. Wait times vary by service and clinician; urgent referrals are triaged within 1 business day.